TUTOR SERVICES AGREEMENT Croatia My Love IP LLC · www.myfamilylearnscroatian.com · Version 1.0 · Effective Date: September 3, 2026 This Agreement is between IP LLC, a Wyoming limited liability company with its registered office at 30N South Gould Street, Suite N, Sheridan, WY 82801 (the Company, we, our, us) and you, the individual accepting it (the Tutor, you, your). It takes effect when you accept it during onboarding.
1. What You Are Agreeing To Do
You offer Croatian language tuition to families through our platform. You decide whether to offer lessons, when, at what price, and how to teach them. Each lesson you accept is a contract for teaching services between you and that family. We are not a party to it. Our role is to run the platform: to list your profile, take bookings, hold and release payment, provide the video room, and apply the safety rules in Section 5. We do not employ you, direct your teaching, or supervise your lessons.
2. Independent Contractor Status
2.1 The relationship
You are an independent contractor. This Agreement does not create employment, partnership, joint venture or agency between us. You are not entitled to employee benefits, paid leave, sick pay, pension contributions, workers' compensation or unemployment insurance from us.
2.2 What that means in practice, and we mean it
You accept or decline any booking for any reason. Declining does not penalise you and does not affect your ranking or visibility You set your own rate, between $5 and $200 per 50-minute lesson, and change it whenever you like You set your own availability and may work as much or as little as you choose You decide your own teaching method, materials and lesson content You may teach elsewhere, including on competing platforms, and may run your own independent teaching practice You use your own equipment and internet connection You are not required to wear anything, use any script, or follow any lesson plan of ours The safety rules in Section 5 apply to how lessons are conducted, not to how Croatian is taught. They exist to protect children, and every platform serving minors applies rules of this kind regardless of how the people delivering the service are engaged.
2.3 Taxes
You are responsible for your own income tax, social contributions and any registration required where you live. We do not withhold tax. We will issue any tax documentation required in your jurisdiction, and you agree to give us the information needed to do so.
2.4 If the law says otherwise
We know that the law in some places may classify a relationship like this differently regardless of what this Agreement says. If a court, tax authority or regulator determines that you are an employee or a worker under the law that applies to you, we will comply with that determination. This Agreement does not ask you to give up any right you have under the law where you live, and any provision that purported to do so does not apply to you.
3. Getting Listed
3.1 Verification
Before your profile goes live: Identity. You must complete Stripe Connect Express onboarding. Stripe collects and verifies your government identification and bank details directly. We never see or store those documents. You cannot be listed until Stripe confirms your account is enabled for payouts. Application review. A member of our team reads and approves your application. Profile media. Your photograph and any introduction video are reviewed by a person before families see them. Qualifications, if you claim any. If you state a qualification, you must upload the certificate. We check the name against your profile and that it says what you claim. We then delete the document and keep only the claim, the outcome, who decided and when. Certificates are optional.
3.2 What you confirm
By accepting this Agreement you confirm, and you must tell us immediately if any of this stops being true: You are at least 18 Everything in your application and profile is accurate, including your identity, location, languages and qualifications You are legally permitted to provide these services and receive payment where you live You are not barred, disqualified or prohibited in any country from working with children You have never been convicted of, and are not the subject of any pending proceeding concerning, an offence involving a child, sexual misconduct, or violence You are not subject to any court order, professional finding or registration requirement restricting your contact with children These confirmations are a condition of using the platform. We do not run criminal record checks, which means we rely on your honesty here. Giving a false confirmation is a material breach of this Agreement and may also be a criminal offence where you live.
3.3 What we do not do
So that there is no misunderstanding: we do not run criminal record or background checks, we do not interview you, we do not observe you teach, and we do not take up references. Being listed is not a statement by us that you are suitable to work with children. Our safeguarding model relies on the supervision requirements in Section 5, not on pre-screening.
4. Payment
4.1 Your fee and ours
You set the lesson price. We retain a platform fee of 15% of the amount the family pays. You receive the remaining 85%. We will give you at least 30 days' notice by email before changing the platform fee, and you may stop offering lessons at any time if you do not accept a change.
4.2 How and when you are paid
The family pays the full amount to us at the time of booking. We hold it until the lesson is confirmed, then transfer your share to your Stripe connected account. A lesson confirms 3 days after it ends, unless a report has been made about it. We hold payment for that period deliberately, so that a lesson which did not happen, or which generated a safeguarding report, has not already been paid out. It is not held for our benefit.
4.3 Cancellations and no-shows
Family cancels more than 24 hours before: the family is refunded in full and you are not paid. Family cancels within 24 hours: no refund is due to the family and you are paid in full. You cancel, at any time: the family is refunded in full and you are not paid. The family does not attend: no refund is due to the family and you are paid. You do not attend: the family is refunded in full and you are not paid. You end a lesson because no supervising adult is present: no refund is due to the family and you are paid in full. A late family cancellation pays you because your slot was held and could not realistically be refilled. Ending a lesson because no adult is present is treated the same way, so that following the safeguarding rule never costs you money. That is deliberate.
4.4 Disputes and recovery
A family may report a problem within 3 days of a lesson. Safeguarding reports have no time limit. A report that you did not attend is decided by a person on our team, not automatically, and you will be given the chance to respond before any decision that affects payment. Where a refund is due after your payment has already been transferred, we may recover it by reversing the transfer or offsetting against future payments. We will tell you before we do, and explain why.
4.5 Chargebacks
If a family reverses a payment through their bank after you have been paid, we may recover the amount from you, unless the chargeback results from our own error or from fraud we should have prevented.
5. Safeguarding: The Rules That Are Not Negotiable
This section is the most important part of this Agreement. Breaching any part of it will result in immediate suspension.
5.1 A supervising adult must be present
Where the learner is under 18, a parent or other responsible adult of 18 or over must be present for the entire lesson. Confirm at the start of every lesson with a learner under 18 that a supervising adult is present If no adult is present, end the lesson immediately and report it to us. You will be paid in full If the adult leaves during the lesson, stop teaching and wait. If they do not return promptly, end the lesson and report it Never continue a lesson alone with a child, however briefly, however reasonable the explanation sounds, and however much the child or the family asks you to
5.2 Lessons happen only in our video room
Never move a lesson to Zoom, Skype, WhatsApp, Google Meet or anywhere else, for any reason, including if our room fails. If it fails, report it and the lesson is rescheduled Never contact a family through any other channel
5.3 No contact outside the platform
Never give a family your phone number, personal email, home address, social media accounts or any other means of contacting you directly Never ask for or accept theirs Never connect with a learner on social media, before, during or after your time on the platform If a family asks to move off-platform, decline and tell us. You will not be penalised for reporting it
5.4 No recording
You must not record, photograph, screenshot or stream any part of a lesson by any means. Our rooms are created without recording enabled, so you cannot record through the platform. Recording by any other means is a serious breach and, where a child is involved, may be a criminal offence.
5.5 Conduct during lessons
Teach from an appropriate, private setting. Not a bedroom where a bed is visible, not a public place where others can see or hear the learner Dress as you would to teach in a school Never be under the influence of alcohol or drugs Keep every conversation on the subject of learning Croatian and appropriate to the learner's age Never discuss your personal life, relationships or finances with a learner Never make a remark of a sexual nature, or one that could reasonably be understood that way Never comment on a learner's appearance or body Never give or offer a gift, money or anything of value to a learner or family, and never accept one beyond the lesson fee Never ask a learner to keep anything secret from their parent, for any reason Never photograph, film or ask a learner to send you an image
5.6 Report concerns
If anything during a lesson worries you about a learner's safety or welfare, including something the learner says about life outside the lesson, tell us the same day at main@myfamilylearnscroatian.com. If you believe a child is in immediate danger, contact the emergency services where the child is located first, then tell us. Report in good faith and we will support you, whatever the outcome. You will never be penalised, suspended or paid less for raising a concern that turns out to be unfounded. Not reporting a concern is itself a breach of this Agreement.
5.7 If a report is made about you
If a safeguarding report is made about you, we will suspend your profile immediately while we look into it. That is a precaution, not a finding, and it does not mean we have concluded you did anything wrong. We will tell you what has been alleged in enough detail for you to respond, give you a fair opportunity to respond, decide within a reasonable time, and tell you the outcome and the reason for it. A person will make the decision, not an automated system, and you may ask for it to be reviewed by someone who was not involved. Where an allegation concerns a child's safety, we may report it to law enforcement or a child protection authority without your consent and without notifying you first, and we may withhold payments while we do.
6. Your Obligations Generally
Provide lessons with reasonable skill and care, and be punctual Keep your profile, availability and location accurate Give as much notice as you reasonably can if you must cancel, and do not cancel habitually Comply with the law where you live, including any registration, licensing or tax requirement Do not discriminate against any family or learner Do not use the platform to promote another business or service
7. Insurance
We do not require you to hold professional liability insurance. Most tutors on this platform live outside the United States, where cover of that kind is not consistently available, and we would rather not impose a condition that falls unevenly depending on where you happen to live.
You are running your own business, and you may wish to hold insurance appropriate to it. That is your decision. Nothing in this Section limits your obligations under Section 12, including your indemnity.
8. Confidentiality and Data Protection
8.1 Confidentiality
You will receive information about families and children. You must keep it confidential, use it only to deliver lessons booked through the platform, never disclose it to anyone, and delete anything you hold when you stop tutoring or when we ask. This obligation continues indefinitely after this Agreement ends. It does not prevent you disclosing information to a child protection authority or law enforcement where you believe a child is at risk.
8.2 Personal data
Where you handle personal data about a family or learner, you do so only as we instruct and only to deliver the lesson. You must not keep your own records of learners beyond what you need for lessons booked through us, must not transfer their data to anyone, and must tell us within 24 hours if you lose control of any such information. Our Privacy Policy explains what we do with your own information. Where the General Data Protection Regulation applies to you, we will enter into a separate data processing agreement with you where one is required.
9. Non-Solicitation
For 12 months after your last lesson with a particular family, you agree not to solicit or accept tuition work from that family outside the platform, where you were introduced to them through the platform. That is the whole of the restriction, and it is deliberately narrow. To be clear about what it does not do: It does not stop you teaching Croatian to anyone else, anywhere, at any time It does not stop you working for a competing platform, during or after this Agreement It does not stop you running your own teaching business It does not apply to a family you already taught before you joined the platform It does not apply if the family approaches you after you have left the platform and we have closed your profile This is a non-solicitation clause, not a non-compete. If any part of it is unenforceable where you live, that part does not apply to you and the rest continues. Nothing here restricts your right to work. If you are located in a jurisdiction whose law limits or prohibits restrictions of this kind, this Section does not apply to you to that extent, and we will not attempt to enforce it against you.
10. Intellectual Property
You own your own teaching materials and methods. We own the platform, our curriculum and everything in the Service. You grant us a non-exclusive licence to display your profile, photograph, introduction video and reviews for the purpose of operating and promoting the platform. This ends when your profile is removed, except for material already published which we will remove within a reasonable time on request.
11. Suspension and Termination
11.1 By you
You may stop offering lessons at any time and may terminate this Agreement on 14 days' written notice, provided you honour lessons already booked or give us enough notice to rearrange them.
11.2 By us
We may terminate on 30 days' written notice for any reason. We may terminate or suspend immediately, without notice, where you materially breach this Agreement, where you breach Section 5, where a safeguarding concern is raised, where a confirmation in Section 3.2 turns out to be false, or where we are required to by law.
11.3 After termination
Payments owed for lessons already delivered and confirmed will be paid in the normal way. Sections 5.7, 8, 9, 10, 12, 13 and 14 survive termination.
11.4 Fair process
Except where an immediate safeguarding response is necessary, we will tell you why we are terminating or suspending, give you an opportunity to respond, and have a person review the decision if you ask. Decisions about your account are made by people, not by automated systems, and you may request an explanation of any decision that affects your listing or your payments.
12. Liability
You are responsible for the lessons you deliver and for your own conduct. We are not liable to you for indirect or consequential loss, or for loss of profit, income or opportunity. Our total liability to you under this Agreement will not exceed the total platform fees we retained from your lessons in the 12 months before the claim. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. You will indemnify us against claims arising from your breach of Section 5, from your gross negligence or wilful misconduct, or from any false confirmation you gave under Section 3.2. This indemnity does not extend to matters caused by our own negligence or breach.
13. Dispute Resolution
13.1 Talk to us first
Before starting any formal proceeding, email main@myfamilylearnscroatian.com setting out the problem and what you want. We will do the same. Both of us agree to try in good faith to resolve it for 30 days.
13.2 Claims never subject to arbitration
Any claim arising from sexual assault or sexual harassment, consistent with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act Any claim relating to the abuse, exploitation or endangerment of a child Any claim brought by or on behalf of a minor Any claim that qualifies for small claims court Any application for injunctive or emergency relief Any claim you are entitled to bring before a labour authority, employment tribunal or court under the law of the country where you live
13.3 Arbitration of other disputes
Any other unresolved dispute will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its commercial rules, before a single arbitrator, conducted remotely or in the county where you live, whichever you prefer. Whether a dispute falls within Section 13.2 is decided by a court, not by an arbitrator.
13.4 Costs
We will pay the filing, administration and arbitrator fees for any claim you bring, except where the arbitrator finds the claim frivolous.
13.5 Individual basis
Claims must be brought individually. Neither of us may bring a class, collective or representative action. If this paragraph is unenforceable as to any claim, that claim goes to court and the rest of this Section continues to apply.
13.6 Opt out
You may opt out of Sections 13.3 and 13.5. Email main@myfamilylearnscroatian.com with the subject line Arbitration Opt-Out within 30 days of accepting this Agreement. It costs nothing, it will not affect your listing, your ranking or your payments in any way, and we will confirm it in writing.
13.7 Many similar claims
If 25 or more similar claims are filed by the same or coordinated counsel, the parties will apply whatever protocol the administrator has in place for related claims. Where the administrator's rules and this paragraph differ, the administrator's rules apply.
14. Governing Law and Tutors Outside the United States
This Agreement is governed by the laws of the State of Wyoming, without regard to conflict of laws rules, and subject to the following. If you are located outside the United States: nothing in this Agreement deprives you of the protection of the mandatory law of the country where you live, including its employment, worker protection, consumer and data protection law. Where that law gives you a right to bring proceedings before a court or authority in your own country, this Agreement does not remove it, and we will bring any claim against you in the courts of your country of residence. Where the law of your country determines your employment status differently from Section 2, that law prevails over Section 2.
15. General
If any provision is held unenforceable, the rest continues. Our failure to enforce a provision is not a waiver. You may not assign this Agreement; we may assign it to a successor to our business. We may update this Agreement on 30 days' notice by email, and if you do not accept a change you may terminate under Section 11.1 without penalty. Changes never apply retroactively to a dispute already arisen. This Agreement, with our Privacy Policy and our Safeguarding and Child Protection Policy, is the entire agreement between us.
16. Acceptance
By clicking to accept during onboarding, you confirm that you have read this Agreement, that you understand it, that the confirmations in Section 3.2 are true, and that you agree to the safeguarding rules in Section 5. IP LLC Email: main@myfamilylearnscroatian.com Website: www.myfamilylearnscroatian.com State of formation: Wyoming, United States